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From Dell Hell to Casting a Spell
Dell computers and Jeff Jarvis will likely be forever tied in the great annals of the online world. Back in 2005, Jarvis wrote a post that helped spread the idea of “Dell hell.” The way Dell responded...
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When Customer Service Goes Wrong
Let’s face it – sometimes customer service does not go as planned. Customers become unhappy. They complain. They want their problems to be fixed, and immediately, too. This is often labeled as one of...
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Listen to customers, but really hear too
Ken Mueller makes a great point in this post about exaggeration. How many times do you say something like, “That was the best meal ever!” or, “That was the worst service I’ve ever had!” People talk...
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On Visiting Arlington Cemetery
Visiting the Tomb of the Unknown Soldier and other sites around Washington D.C. is an emotional experience for almost everyone. However, for a former enlisted man, the experience takes on a new...
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World War II, CS Lewis, and Flowers of Remembrance
Join Susan Fox as she goes back in time to imagine being in England during World War II, which is what her father experienced. CS Lewis is offering comfort to the nation via the still rather new...
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A Father’s Tribute To A Son
For many, Memorial Day weekend is about honoring family members who are currently serving. That is the case for Steve Woodruff, whose son David is currently training with the Marines. The mixture of...
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Only you are holding you back
When we achieve what we are after, we like to take 100% of the credit. We did everything ourselves. Nobody helped us. If something doesn’t go our way, or if we fail, we like to say, “Well, the odds...
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Thoughts on Worthiness
Why do people who are extremely successful, people like Cobain and Jackson, take their own lives? William Paisley believes that this happens because people don’t feel they are worthy of their success....
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Iterate Your Way To Success
This post focuses primarily on how to improve an e-newsletter bit by bit, but Christopher Penn’s lesson can be applied to anything you do in life. If you begin anything you do with the idea that it...
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Do you call yourself an expert?
Part of feeling worthy and acting worthy is not being afraid to state your worthiness. There are ways to do this that don’t extend into being a braggart or a jerk. It can be a fine line, however,...
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